klik11 Privacy Policy

This page describes what we collect when you use klik11 and how we keep that data protected throughout your account lifetime. We at klik11 collect personal information — your email, national ID number, phone number, and payment details — solely to verify your identity, process deposits and withdrawals through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and comply with Indonesian anti-money-laundering and anti-fraud regulations. We do not sell your data, and we do not share it with third parties except where required by law or to operate the service.

Our servers handle your information with encryption during transmission and storage. When you log in to klik11 from Jakarta, Surabaya, Bandung, or any other city, that connection is protected by SSL/TLS encryption, and your personal data sits on isolated, access-controlled systems. We periodically audit our security practices and respond to any breach within 24 hours.

Services on klik11 are available only where applicable law permits. If you have questions about what we collect, how we use your data, or your rights to access or delete that data, this page explains our policy in full.

What we collect and how we use it on klik11

We collect information in two categories: what you provide to us, and what we automatically record.

Information you provide: When you create a klik11 account, you give us your email address and password. Before your first deposit or withdrawal, we ask for your full name, date of birth, national ID number, phone number, and a selfie for face-matching verification. This Know Your Customer (KYC) process is mandatory under Indonesian regulatory law. We also collect payment details — your e-wallet username or bank account number — when you deposit or withdraw.

Information we record automatically: We log your login times, locations, IP addresses, device type, and browser. We track which games you view, which sports markets you browse (Liga 1, Piala Indonesia, Champions League), and your betting or gaming activity (slips placed, outcomes, amounts wagered). We do this to detect fraud, prevent account takeover, and comply with audit requirements.

KYC data: Your national ID, name, date of birth, phone number, and facial image. We use this only for identity verification and retain it for seven years per Indonesian law.
Payment data: Your e-wallet or bank account details. We do not store full card numbers; payment processors (DANA, e-wallet, mobile banking, etc.) hold those securely and we store only transaction references.
Gaming activity: Records of your account balance, deposits, withdrawals, bets placed, and game outcomes. We retain these for account reconciliation and dispute resolution.
Behavioural data: Login times, locations, device information, and browsing history on klik11. We use this to detect fraud and anomalous account access.

How we use your data

We use your data for four core purposes: (1) to verify your identity and comply with Indonesian KYC regulations, (2) to process deposits and withdrawals with payment partners, (3) to detect and prevent fraud, account takeover, and money laundering, and (4) to respond to disputes and support requests. We do not use your data for marketing unless you opt in via your account settings. We do not share your KYC data or payment details with third parties except our payment processors and, where required by law, to the Indonesian Financial Intelligence Unit (PPATK).

Our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment operators, and e-wallet, mobile banking, local payment, online payment banks) receive only what is needed to process your transaction — your name, account identifier, and transaction amount. They have their own privacy policies, which we recommend you review.

Data retention on klik11

We keep your KYC data (ID, name, phone, selfie) for seven years after account closure, as required by Indonesian anti-money-laundering law. We keep transaction records (deposits, withdrawals, bets) for ten years for audit and tax compliance. We keep login logs and device fingerprints for 90 days, then delete them unless a dispute is under investigation. If you request account deletion, we anonymize your gaming history immediately but retain aggregated, non-identifying statistics for product improvement.

Your rights and data protection on klik11

Under Indonesian data protection principles, you have the right to access, correct, and request deletion of your personal data on klik11. To exercise these rights, contact our support team with proof of your account ownership. We respond to access requests within 14 days. Deletion requests may be delayed if your account has an open dispute or pending withdrawal, or if we are legally required to retain your data (e.g., KYC records during regulatory periods).

You can update your email, phone number, and password yourself in your klik11 account settings. If you believe your account has been accessed without authorization, contact support immediately and we will reset your credentials, review your transaction history, and investigate the incident.

Data breach notification: If we discover unauthorized access to your data, we notify you by email within 24 hours and provide steps to secure your account. We also report the incident to Indonesian regulators if required by law.

Cookies and tracking on klik11

We use cookies to keep you logged in, remember your account preferences, and track your session for security. Session cookies expire when you close your browser. Optional preference cookies remain for 365 days unless you delete them. We do not use third-party tracking cookies for marketing or analytics. Our mobile app (Android, iOS browser) does not use cookies but stores your login token securely on your device.

Contact us about privacy on klik11

If you have questions about our privacy policy, wish to request access to your data, report a suspected breach, or lodge a complaint, contact our support team. We maintain a Data Protection Officer (DPO) who oversees compliance with data handling regulations. You can reach our DPO via support for privacy concerns that our general team cannot resolve. We commit to responding to all privacy requests within 14 business days, and we welcome feedback on how we can improve data protection on klik11.

This privacy policy applies to klik11 users everywhere our service is available (Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported jurisdictions). If local law in your jurisdiction imposes stricter data protection requirements, those requirements take precedence. We update this policy from time to time — check back here for the latest version. Changes become effective immediately upon publication unless we notify you separately.